Reply commands
- YES confirms your shift when the app can identify one current shift. No number code is needed.
- NO tells the kitchen you cannot attend. When the app can identify your current shift, it releases the assignment and starts finding coverage. Wait for the reply confirming you are off the shift. You never need to give a reason.
- SWAP, RESCHEDULE, or CHANGE asks for another day. The current shift stays assigned until a coordinator approves a change.
- TAKE 7314 accepts the exact coded open shift when it is still available.
- STOP stops volunteer texts to that number.
- START begins a compliant re-enrollment flow after an opt-out. It does not bypass recorded consent.
- HELP returns this help route and the confirmed public support contact when one is available.
If more than one shift could match, the kitchen asks for the date and time. Nothing changes until the shift is clear. Replies to older messages with a code still work. Open-shift invitations with TAKE still use the code printed in that invitation.
CANCEL is reserved as a carrier opt-out alias. It is not the command for releasing a shift. Use NO for a volunteer shift.
Ask a question
You can reply with a question in plain language. A free-text question goes to the private coordinator inbox for review. It does not confirm, release, or move an assignment automatically.
Public support contact
Monitored support email: jveldheer@spagr.org
Volunteer text line: (616) 699-6166
The line is active for volunteers who completed consent and confirmation.
Privacy and terms
Read the Privacy Policy and SMS Terms. Mobile numbers and SMS consent are not sold or shared for marketing or promotional purposes.